Customer Service Manager
2.
4 Quick Apply Full-time 1 hour ago Full Job Description Locally owned Cedar Park distributor is seeking to hire a seasoned customer service manager with a proven record of having the ability to successfully handle complex customer service issues.
Specific experience in cross-company communication and problem solving across departments including customers, suppliers, and shippers is a requirement of this position.
The successful candidate is one who loves to investigate and troubleshoot issues, and finds satisfaction in solving complex problems.
Additionally, this position requires demonstrated management skills and a keen attention to detail.
This full-time position is in-office only.
Duties and Responsibilities Help answer and direct incoming calls Manage customer service department workflow Work with upper management to make improvements within department Respond to general questions and order status inquiries Continual follow up with vendors and customers regarding order status issues Serve as an additional customer service representative and escalated point of contact for customers Work with inter office departments regarding customer contact needs Ability to work independently and efficiently to meet customer, and company deadlines.
Skills Required Strong organizational skills and attention to detail Proficient in Microsoft Excel and Outlook Familiarity with ticketing style platform Ability to prioritize work to effectively balance multiple assignments and requests Excellent verbal and written communication skills Experience building long term relationships with customers and vendors Capacity to creatively problem solve Can work independently, but exceptional in a teamwork environment as well Job Type:
Full-time Pay:
$24.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Experience level:
2 years Weekly day range:
Monday to Friday Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Quick Apply Full-time 1 hour ago Full Job Description Locally owned Cedar Park distributor is seeking to hire a seasoned customer service manager with a proven record of having the ability to successfully handle complex customer service issues.
Specific experience in cross-company communication and problem solving across departments including customers, suppliers, and shippers is a requirement of this position.
The successful candidate is one who loves to investigate and troubleshoot issues, and finds satisfaction in solving complex problems.
Additionally, this position requires demonstrated management skills and a keen attention to detail.
This full-time position is in-office only.
Duties and Responsibilities Help answer and direct incoming calls Manage customer service department workflow Work with upper management to make improvements within department Respond to general questions and order status inquiries Continual follow up with vendors and customers regarding order status issues Serve as an additional customer service representative and escalated point of contact for customers Work with inter office departments regarding customer contact needs Ability to work independently and efficiently to meet customer, and company deadlines.
Skills Required Strong organizational skills and attention to detail Proficient in Microsoft Excel and Outlook Familiarity with ticketing style platform Ability to prioritize work to effectively balance multiple assignments and requests Excellent verbal and written communication skills Experience building long term relationships with customers and vendors Capacity to creatively problem solve Can work independently, but exceptional in a teamwork environment as well Job Type:
Full-time Pay:
$24.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Experience level:
2 years Weekly day range:
Monday to Friday Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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