EMERGENCY DISPATCHER
Salary:
$21.
85 - $26.
65 HourlyLocation :
Cedar Park, TXJob Type:
Full TimeJob Number:
202200067Department:
PoliceDivision:
Communication and RecordsOpening Date:
05/22/2023Closing Date:
7/31/2023 5:
00 PM CentralThe City of Cedar Park You have a highly specialized skill set, technical tools and training that allow you to be the best at what you do.
You take pride in helping others, no matter the situation.
You are ready for a new challenge.
So bring your skills and expertise to the City of Cedar Park! And at the end of the day, you'll know you are a part of something bigger than yourself.
Join us today!The Position The City of Cedar Park is seeking qualified applicants for the position of Emergency Dispatcher.
This position ensures the smooth operation of day to day telecommunication functions for the police department.
Receives and records emergency and non-emergency calls from the public requiring law enforcement, emergency medical service (EMS), or fire protection; dispatches Police and Fire Emergency Services; Maintains logs for all calls and complaints; Uses a wide variety of complex technical programs and equipment and a high level of professionalism and emotional restraint to respond to the caller's critical personal needs, while focusing on providing excellent customer service; Evaluates calls and dispatches appropriate field responders for emergency and non-emergency calls; Evaluates and directs non-emergency calls to appropriate staff, officers, and/or agencies; Monitors radio frequencies of field response personnel; Files departmental records; Assists the general public with questions in person and over the phone, giving direction when needed; Alerts state and federal agencies of stolen vehicles and property, wanted and missing persons, etc.
, using TLETS computer system; Works rotating shift work during evenings, nights, weekends, and holidays; may be required to work extended shifts; and will be subject to emergency callout(s); and Performs other related duties as assigned.
Acceptable Experience, Training, Certifications and Licenses High School Diploma, or its equivalent, at least twenty-one (21) years of age, plus one (1) year experience in a high volume call center; experience as a 9-1-1 dispatcher, preferred.
Must be able to work 12 hour shift, Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Telecommunications Operator Certification from the Texas Commission of Law Enforcement Officer (TCOLE) or ability to obtain certification within one (1) year of employment.
The following Certifications are a PLUS:
Communications Training Officer CertificationEmergency Police Dispatcher CertificationEmergency Fire Dispatcher CertificationTexas Law Enforcement Telecommunications Certification (TLETS), basic forty (40) hour courseCrisis Communications CertificationActive Shooter (Assailant) Training CourseMonthly Continuing Educations CertificationsSupplemental Information The City is an equal opportunity employer that maintains a policy of nondiscrimination with respect to each employee and applicant for employment.
The City affirms its commitment that there shall be no discrimination against applicants or employees because of race, color, sex, religion, national origin, age, veteran status, disability, political affiliation, genetic information, or any other protected status.
The City of Cedar Park strives to provide the best quality of life for its employees, the City provides a number of opportunities for all regular full-time employees to participate in group medical, dental, life insurance and long-term disability programs.
Retirement options are provided by the Texas Municipal Retirement System (TMRS).
Other programs such as paid vacation time, deferred compensation and educational assistance are also offered.
Click here to view our 01 Which best describes your level of education? I do not have a High School Diploma or equivalent I have a High School Diploma or equivalent Associates Degree Bachelor's Degree Master's Degree 02 Which field(s) of study is/are your degree(s) in? General High School Diploma or Equivalent Arts (Communication, Criminal Justice, Social Work) Business (Business Management) Education Psychology Social Science (Sociology, Political Science/Government) Other 03 Which option best describes your years of experience as a telecommunicator/dispatcher or working in a high volume call center? I have no experience I have less than one year of experience I have at least one year but less than three (3) years of experience I have at least three (3) years but less than five (5) years of experience I have five (5) or more years of experience 04 Which best describes the industry(ies) where you have performed dispatcher duties? A local Municipality Transportation Industry Ambulance Company A County Alarm Company Other 05 Are you a citizen of the United States of America (by birth or naturalization)? Yes No 06 Do you possess a current Telecommunications Operator Certification in good standing? Yes No 07 The Communications Center is open 365 days a year, 24 hours a day.
Staff must be able to work mornings, evenings, weekends, and holidays.
Are you able to work during these times? Yes No 08 Currently our Dispatchers work 12 hour shifts (6:
00 A.
M.
- 6:
00 P.
M.
and 6:
00 P.
M.
- 6:
00 A.
M.
) Are you able to work 12 hour shifts? Yes No 09 Please select any of the following certifications you possess:
Communications Training Officer Certification Emergency Police Dispatcher Certification Emergency Fire Dispatcher Certification Texas Law Enforcement Telecommunications Certification (TLETS), basic forty (40) hour course Crisis Communications Certification Active Shooter (Assailant) Training Course Monthly Continuing Education Certifications None of the above Required Question Recommended Skills Business Management Call Centers Communications Training Criminal Justice Customer Service Law Enforcement Estimated Salary: $20 to $28 per hour based on qualifications.
$21.
85 - $26.
65 HourlyLocation :
Cedar Park, TXJob Type:
Full TimeJob Number:
202200067Department:
PoliceDivision:
Communication and RecordsOpening Date:
05/22/2023Closing Date:
7/31/2023 5:
00 PM CentralThe City of Cedar Park You have a highly specialized skill set, technical tools and training that allow you to be the best at what you do.
You take pride in helping others, no matter the situation.
You are ready for a new challenge.
So bring your skills and expertise to the City of Cedar Park! And at the end of the day, you'll know you are a part of something bigger than yourself.
Join us today!The Position The City of Cedar Park is seeking qualified applicants for the position of Emergency Dispatcher.
This position ensures the smooth operation of day to day telecommunication functions for the police department.
Receives and records emergency and non-emergency calls from the public requiring law enforcement, emergency medical service (EMS), or fire protection; dispatches Police and Fire Emergency Services; Maintains logs for all calls and complaints; Uses a wide variety of complex technical programs and equipment and a high level of professionalism and emotional restraint to respond to the caller's critical personal needs, while focusing on providing excellent customer service; Evaluates calls and dispatches appropriate field responders for emergency and non-emergency calls; Evaluates and directs non-emergency calls to appropriate staff, officers, and/or agencies; Monitors radio frequencies of field response personnel; Files departmental records; Assists the general public with questions in person and over the phone, giving direction when needed; Alerts state and federal agencies of stolen vehicles and property, wanted and missing persons, etc.
, using TLETS computer system; Works rotating shift work during evenings, nights, weekends, and holidays; may be required to work extended shifts; and will be subject to emergency callout(s); and Performs other related duties as assigned.
Acceptable Experience, Training, Certifications and Licenses High School Diploma, or its equivalent, at least twenty-one (21) years of age, plus one (1) year experience in a high volume call center; experience as a 9-1-1 dispatcher, preferred.
Must be able to work 12 hour shift, Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Telecommunications Operator Certification from the Texas Commission of Law Enforcement Officer (TCOLE) or ability to obtain certification within one (1) year of employment.
The following Certifications are a PLUS:
Communications Training Officer CertificationEmergency Police Dispatcher CertificationEmergency Fire Dispatcher CertificationTexas Law Enforcement Telecommunications Certification (TLETS), basic forty (40) hour courseCrisis Communications CertificationActive Shooter (Assailant) Training CourseMonthly Continuing Educations CertificationsSupplemental Information The City is an equal opportunity employer that maintains a policy of nondiscrimination with respect to each employee and applicant for employment.
The City affirms its commitment that there shall be no discrimination against applicants or employees because of race, color, sex, religion, national origin, age, veteran status, disability, political affiliation, genetic information, or any other protected status.
The City of Cedar Park strives to provide the best quality of life for its employees, the City provides a number of opportunities for all regular full-time employees to participate in group medical, dental, life insurance and long-term disability programs.
Retirement options are provided by the Texas Municipal Retirement System (TMRS).
Other programs such as paid vacation time, deferred compensation and educational assistance are also offered.
Click here to view our 01 Which best describes your level of education? I do not have a High School Diploma or equivalent I have a High School Diploma or equivalent Associates Degree Bachelor's Degree Master's Degree 02 Which field(s) of study is/are your degree(s) in? General High School Diploma or Equivalent Arts (Communication, Criminal Justice, Social Work) Business (Business Management) Education Psychology Social Science (Sociology, Political Science/Government) Other 03 Which option best describes your years of experience as a telecommunicator/dispatcher or working in a high volume call center? I have no experience I have less than one year of experience I have at least one year but less than three (3) years of experience I have at least three (3) years but less than five (5) years of experience I have five (5) or more years of experience 04 Which best describes the industry(ies) where you have performed dispatcher duties? A local Municipality Transportation Industry Ambulance Company A County Alarm Company Other 05 Are you a citizen of the United States of America (by birth or naturalization)? Yes No 06 Do you possess a current Telecommunications Operator Certification in good standing? Yes No 07 The Communications Center is open 365 days a year, 24 hours a day.
Staff must be able to work mornings, evenings, weekends, and holidays.
Are you able to work during these times? Yes No 08 Currently our Dispatchers work 12 hour shifts (6:
00 A.
M.
- 6:
00 P.
M.
and 6:
00 P.
M.
- 6:
00 A.
M.
) Are you able to work 12 hour shifts? Yes No 09 Please select any of the following certifications you possess:
Communications Training Officer Certification Emergency Police Dispatcher Certification Emergency Fire Dispatcher Certification Texas Law Enforcement Telecommunications Certification (TLETS), basic forty (40) hour course Crisis Communications Certification Active Shooter (Assailant) Training Course Monthly Continuing Education Certifications None of the above Required Question Recommended Skills Business Management Call Centers Communications Training Criminal Justice Customer Service Law Enforcement Estimated Salary: $20 to $28 per hour based on qualifications.
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